FAQ

Frequently Asked Questions

How much does Mongo charge?

Mongo prices each project based on the details of the work required. We’re happy to offer fixed price quotes, so you know that what you see in your quote is what you pay; no more runaway project budgets. We’ll talk with you about your project and develop your Digital Road Map. This includes a breakdown of the service requested, what you can expect when implementation is complete, as well as your project price quote. If you have any additional questions, feel free to contact us or head over to our Services & Pricing page.

Does Mongo work exclusively with paid digital platforms?

No, we think organic platforms need way more love. Instagram, Facebook, and Google My Business present incredible opportunities to make an impression online without dropping a dollar in advertising spend. Once you’ve mastered those platforms, we’d be happy to talk you through the pros and cons of paid advertising and discuss whether it aligns with your goals.

Which digital platforms do you work with?

We work with all major digital platforms, including MySpace :)

For a more detailed breakdown of digital platforms, visit our Services & Pricing page.

How much should I spend on advertising?

There is no correct answer; Two identical campaigns could have different budgets and both be successful. Mongo empowers you to answer the budget question by providing you with incredibly detailed data related to your digital properties. With data in hand, you’ll confidently be able to determine budget based on ROI, conversions, and what resonates with your customers.

Does Mongo have experience with Google Analytics?

Yes, and proper Analytics set up is the key to any successful digital strategy. We’ll work with you to determine project goals and ensure you have robust Google Analytics tracking in place. Once setup is complete, we’ll coach you through being able to read your Google Analytics dashboard and make sense of your data, as it relates to your paid and organic campaigns and goals.

Do you offer training?

Yes, due to popular demand, we’ve recently began offering training. Clients feel empowered to take control of their digital efforts and we’re here to help. Training typically follows implementation of services, so that we can be sure all elements of your project are set up correctly, however we can work with you projects goals and begin earlier, should the project require it.

Do I need to have a minimum advertising budget to work with Mongo?

No, a good portion of our clients start out by running organic (non paid) campaigns to help set a performance baseline. If you ever want to start running paid ads, you’ll be able to calculate your ROI with the tracking we’ve set up and we’ll advise you what a good starting budget might be. It’s common practice for advertising agencies to charge a percentage of spend, however Mongo will never do that. We offer fixed pricing quotes so you can know that your best interest is always in mind when considering budgets and advertising strategy

Can you help with eCommerce?

Yes! We work with several eCommerce platforms including Amazon, Shopify, SquareSpace, and Ebay (to name a few). We ensure data related to your digital properties is being tracked and offer setup, management, advertising, and remarketing services for all major eCommerce platforms. Whatever your project requires, we’re ready to help!

Do you offer creative services?

Yes! Some advertising projects require the creation of creative assets. Some of our clients have creative departments which handle the required asset creation and other include this within their package with Mongo. We’re happy to provide more details upon request.

We're unhappy with our current digital advertising provider, are you able to work with them and get what you need to help us transfer services to Mongo?

Yes, and we recognize how much of a hassle this can be. We’ve helped clients in similar situations transition to service with Mongo and retain their digital properties. We understand that changes happen, so we ensure that you own your accounts. That way, you own your data and are in the best position to make decisions around that, in the future. We’d be happy to walk you through how we’d handle your transition to working with Mongo.

We're looking to bring our digital efforts in-house and have no idea where to start, can Mongo help with that?

We sure can! We get that everyone isn’t as excited about this stuff as us and we’d be happy to walk you through our approach as a part of your initial consultation (we won't even charge, but don’t tell everyone).

Do you work with SquareSpace sites?

Yes, we work with SquareSpace and their eCommerce platform.

I set up Google Ads but none of my ads are showing when I search for them; HELP!

This is the most common sentiment around Google Ads. You don’t need to pay us for us to tell you that this is normal. Google Ads take time to go live because Google is checking for copyright infringement, bid settings, and even the quality of your website. If you’d like, Mongo offer a No-Cost Initial Consultation, and we’d be happy to help you make sure the factors you can control are properly configured. Just mention your specific issue in the project notes section.

I don't have access or passwords to my digital accounts, is that a problem?

Not necessarily. We’ll work with you to recover or gain access to the account that we can and set up new accounts when needed. It’s our goal for clients to own 100% of their digital accounts, as this enables you to own your data and be in the best position for the future.

We’re getting a lot of traffic and form submission, but can’t tell where it’s coming from. Can Mongo help us track forms and actions on our website?

Absolutely! Using Google Analytics and Google Tag Manager, Mongo can track anything and everything you’d like to capture on your site. You’ll be able to track successful form submissions, sign ups, button clicks, page views, and more while being able to filter by who sent the traffic to your site.

Does Mongo create websites?

Mongo offers creative and web design services. This can range from designing a website and having your own developer build the site, to complete wireframe to development of your site. We also create one off landing pages specifically for marketing campaigns.

How do I determine an appropriate advertising budget?

Your advertising budget is determined by several factors, such as platform, scope, and market saturation, and will ultimately be determined by the return you see on your investment. In order to properly determine ROI, you need to ability to both track and objectively interpret your data. Mongo enable robust tracking via our Google Analytics + Google Tag Manager implementation. We’ll track key metrics related to conversions on your site, which will allow you to see which of your advertising efforts are working, which to refine or cut, and where to increase your budget. If you have some project goals in mind, feel free to contact us or schedule a No-Cost Initial Consultation. We’ll talk with you about your goals and develop a strategy that uniquely suits your projects needs.

I don't know what budget to use for Google Ads.

That’s okay, as there really isn’t a correct answer but rather some principles around best practice. Depending on your location and the number of entities bidding on your project’s keywords, cost per click will vary widely. We’ll break down the numbers for you and can provide consultation, complete implementation and management, as well as attribution after a campaign has run.

Wow! You blazed through that FAQ.

We hope that it was informative and answered any questions you might have. If you still have any lingering questions, feel free to contact us or schedule a no-cost consultation. We'd love to talk through your project's goals and see if Mongo could be of any assistance.

Thanks for considering us, we look forward to hearing from you!

Enough About Us

We'd love to know more about you. Schedule your no-cost consultation today!

Thanks for scheduling your no-cost consultation with Mongo. We look forward to getting to know more about you and your project. Someone on our team with reach out shortly to confirm that we've received your request and provide additional information related to your consultation.

If you have any questions, please feel free to call or send us an email.
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Mongo Digital, LLC
2684 Lacy St Suite 214
Los Angeles, CA 90031

Questions?

Call Us

FAQ

Frequently Asked Questions

How much does Mongo charge?

Mongo prices each project based on the details of the work required. We’re happy to offer fixed price quotes, so you know that what you see in your quote is what you pay; no more runaway project budgets. We’ll talk with you about your project and develop your Digital Road Map. This includes a breakdown of the service requested, what you can expect when implementation is complete, as well as your project price quote. If you have any additional questions, feel free to contact us or head over to our Services & Pricing page.

We're unhappy with our current digital advertising provider, are you able to work with them and get what you need to help us transfer services to Mongo?

Yes, and we recognize how much of a hassle this can be. We’ve helped clients in similar situations transition to service with Mongo and retain their digital properties. We understand that changes happen, so we ensure that you own your accounts. That way, you own your data and are in the best position to make decisions around that, in the future. We’d be happy to walk you through how we’d handle your transition to working with Mongo.

Does Mongo work exclusively with paid digital platforms?

No, we think organic platforms need way more love. Instagram, Facebook, and Google My Business present incredible opportunities to make an impression online without dropping a dollar in advertising spend. Once you’ve mastered those platforms, we’d be happy to talk you through the pros and cons of paid advertising and discuss whether it aligns with your goals.

Which digital platforms do you work with?

We work with all major digital platforms, including MySpace :)

For a more detailed breakdown of digital platforms, visit our Services & Pricing page.

How much should I spend on advertising?

There is no correct answer; Two identical campaigns could have different budgets and both be successful. Mongo empowers you to answer the budget question by providing you with incredibly detailed data related to your digital properties. With data in hand, you’ll confidently be able to determine budget based on ROI, conversions, and what resonates with your customers.

Does Mongo have experience with Google Analytics?

Yes, and proper Analytics set up is the key to any successful digital strategy. We’ll work with you to determine project goals and ensure you have robust Google Analytics tracking in place. Once setup is complete, we’ll coach you through being able to read your Google Analytics dashboard and make sense of your data, as it relates to your paid and organic campaigns and goals.

Do you offer training?

Yes, due to popular demand, we’ve recently began offering training. Clients feel empowered to take control of their digital efforts and we’re here to help. Training typically follows implementation of services, so that we can be sure all elements of your project are set up correctly, however we can work with you projects goals and begin earlier, should the project require it.

Do I need to have a minimum advertising budget to work with Mongo?

No, a good portion of our clients start out by running organic (non paid) campaigns to help set a performance baseline. If you ever want to start running paid ads, you’ll be able to calculate your ROI with the tracking we’ve set up and we’ll advise you what a good starting budget might be. It’s common practice for advertising agencies to charge a percentage of spend, however Mongo will never do that. We offer fixed pricing quotes so you can know that your best interest is always in mind when considering budgets and advertising strategy.

Can you help with eCommerce?

Yes! We work with several eCommerce platforms including Amazon, Shopify, SquareSpace, and Ebay (to name a few). We ensure data related to your digital properties is being tracked and offer setup, management, advertising, and remarketing services for all major eCommerce platforms. Whatever your project requires, we’re ready to help!

Do you offer creative services?

Yes! Some advertising projects require the creation of creative assets. Some of our clients have creative departments which handle the required asset creation and other include this within their package with Mongo. We’re happy to provide more details upon request.

We're looking to bring our digital efforts in-house and have no idea where to start, can Mongo help with that?

We sure can! We get that everyone isn’t as excited about this stuff as us and we’d be happy to walk you through our approach as a part of your initial consultation (we won't even charge, but don’t tell everyone).

Do you work with SquareSpace sites?

Yes, we work with SquareSpace and their eCommerce platform.

I set up Google Ads but none of my ads are showing when I search for them; HELP!

This is the most common sentiment around Google Ads. You don’t need to pay us for us to tell you that this is normal. Google Ads take time to go live because Google is checking for copyright infringement, bid settings, and even the quality of your website. If you’d like, Mongo offer a No-Cost Initial Consultation, and we’d be happy to help you make sure the factors you can control are properly configured. Just mention your specific issue in the project notes section.

Does Mongo have experience with Google Analytics?

Yes, and proper Analytics set up is the key to any successful digital strategy. We’ll work with you to determine project goals and ensure you have robust Google Analytics tracking in place. Once setup is complete, we’ll coach you through being able to read your Google Analytics dashboard and make sense of your data, as it relates to your paid and organic campaigns and goals.

I don't have access or passwords to my digital accounts, is that a problem?

Not necessarily. We’ll work with you to recover or gain access to the account that we can and set up new accounts when needed. It’s our goal for clients to own 100% of their digital accounts, as this enables you to own your data and be in the best position for the future.

We’re getting a lot of traffic and form submission, but can’t tell where it’s coming from. Can Mongo help us track forms and actions on our website?

Absolutely! Using Google Analytics and Google Tag Manager, Mongo can track anything and everything you’d like to capture on your site. You’ll be able to track successful form submissions, sign ups, button clicks, page views, and more while being able to filter by who sent the traffic to your site.

Does Mongo create websites?

Mongo offers creative and web design services. This can range from designing a website and having your own developer build the site, to complete wireframe to development of your site. We also create one off landing pages specifically for marketing campaigns.

How do I determine an appropriate advertising budget?

Your advertising budget is determined by several factors, such as platform, scope, and market saturation, and will ultimately be determined by the return you see on your investment. In order to properly determine ROI, you need to ability to both track and objectively interpret your data. Mongo enable robust tracking via our Google Analytics + Google Tag Manager implementation. We’ll track key metrics related to conversions on your site, which will allow you to see which of your advertising efforts are working, which to refine or cut, and where to increase your budget. If you have some project goals in mind, feel free to contact us or schedule a No-Cost Initial Consultation. We’ll talk with you about your goals and develop a strategy that uniquely suits your projects needs.

I don't know what budget to use for Google Ads.?

That’s okay, as there really isn’t a correct answer but rather some principles around best practice. Depending on your location and the number of entities bidding on your project’s keywords, cost per click will vary widely. We’ll break down the numbers for you and can provide consultation, complete implementation and management, as well as attribution after a campaign has run.

Wow! You blazed through that FAQ.

We hope that it was informative and answered any questions you might have. If you still have any lingering questions, feel free to contact us or schedule a no-cost consultation. We'd love to talk through your project's goals and see if Mongo could be of any assistance.

Thanks for considering us, we look forward to hearing from you!

Enough
About Us

We'd love to know more about you.

Schedule your no-cost consultation today! 

Thanks for scheduling your no-cost consultation with Mongo. We look forward to getting to know more about you and your project. Someone on our team with reach out shortly to confirm that we've received your request and provide additional information related to your consultation.

If you have any questions, please feel free to call or send us an email.
Call Us
Oops! Something went wrong while submitting the form.